How can you make your salon or barbershop a success? If you are eyeing on entering this industry or if you are already in it, below are some tips you must consider to have a success story for your salon or barbershop.
If you already have your location for your shop, make sure its interior design is appealing to your target customers. It must be something that would make them feel comfortable and relaxed. Make sure that the colors are inviting. Having a good music can also help to set the mood in your salon or barbershop. The chairs and benches must be comfortable. Have different reading materials that the clients can browse and read while they are waiting for their turn. Also the light of your salon must not be too bright or too dim. It must be lighted enough to perform the services and must not be too bright that it can actually distract your customer.
Orient your staff. You must be able to inculcate in your staff’s mind that they should always appear approachable to your customers. They must be able to make your customers feel that they are welcome inside your salon or barbershop. They must immediately welcome and greet all your customers coming inside your place. Your staff can also offer tea, coffee or water to them. This can make the customers feel that they are really important to you and that they are being well taken care of.
Train your staff. All of your staff must undergo proper training depending on the tasks they are assigned with. You must invest in their training so that they can provide good quality service to your customers. It will be impressive if your staff and stylists have nice set of skills and knowledge on what they are doing. Your customers will sense if your stylists and crew are knowledgeable enough and confident with what they are doing. This will make your customers feel that they can actually trust your salon in providing the services they need.
Have a prompt service. Customers will appreciate if they feel that you value them and their time. In cases where your stylists are all engaged with other customers, you must let them know about the situation and that you can actually accommodate them after some time (tell them your estimated time when another stylist will be free to accommodate your waiting customer).
You salon or barbershop cleanliness must always be maintained. It should have a fresh smelling environment. The salon or barber shop supplies and other items must always be kept organized. All the equipment and tools must always be cleaned and maintained. Having everything organized and clean can make the impression that your place is providing a high standard of service.